Glossary

The Operations Manager keeps your moving parts moving cohesively in the background. They will address any issues that may arise (and they will always arise – most likely when it is most inconvenient). They will work collaboratively with your team members.

An operations manager will implement the processes that you already have in place. If you are a newly formed company, with your input, an operations  manager can create your SOPs which are a vital part of your growing business.

Human Resources helps to keep the human element of your business running efficiently and effectively.  Your operations manager needs to be able to work cohesively with your human resources director and/or department.

Much like human resources helps to keep the human element of your business running efficiently and effectively, your financial team helps to keep the financial growth moving in the right direction in a sustainable manner.  It’s imperative that your operations manager be on the same page and support your financial team in the most effective, efficient way possible. There are many tasks your operations manager can research and set up for your financial team which in turn will save you money on billing.

Whether through written reports, weekly meetings, Quarterly All Hands Meetings or all of the above, your operations manager is responsible for keeping the owners and leadership team apprised of the progress of internal projects and processes.  Your operations manager will communicate to you what is flowing cohesively and what may need tweaking and/or changes internally.

Your project manager is the professional responsible for managing the project from start to finish or on a daily basis if it is ongoing. This individual will advise and inform the team throughout and notify leadership of any issues along the way.

A virtual assistant is a contracted professional who supports your business in a variety of ways doing so remotely in their own chosen workspace.

A virtual expert is a professional who provides specialized services to small businesses as well as large corporations working remotely from their chosen workspace.

• Some differences between a virtual assistant and a virtual expert:
  • • A virtual assistant may offer a larger variety of services, while an expert will most likely keep their services to a specialized area.
    • Depending on the services offered, a virtual assistant may come in at a lower price point than a virtual expert.

A virtual support professional who oversees your created daily projects, processes, and team members for your growing company. They maintain operations by tracking KPIs, setting goals, and measuring progress.